CX Audit Packages & Pricing
Engagement Scopes
BirdseyeCX delivers an unbiased human perspective through video-first CX audits tailored to your growth stage. By identifying the friction that automated analysis overlooks, we provide the diagnostic clarity your team needs to execute a precise resolution.
Every BirdseyeCX engagement begins with a free Vantage Briefing to align our audit scope with your technical needs. Select a tier below to initiate the process.
No payment is required to start an inquiry. Your selection here simply provides the necessary context for our scheduled 30 minute session.
TARGET
$1,275
A technical audit of a single high-stakes touchpoint. We find exactly where the experience breaks your customers' will.
- Scope: 1 Isolated User Action*
- Video: Narrated Video
- Report: Priority Fixes
- Handoff: 30-Min Debrief
CYCLE
$3,650
We ignore marketing KPIs to focus purely on the actual Customer Experience. A comprehensive audit of the customer journey.
- Scope: 1 Standard Session*
- Video: Multi-Stage Audit
- Report: Friction Log
- Handoff: 60-Min Debrief
SYSTEM
CUSTOM
A scaled audit for multi-path systems to see exactly what breaks when users deviate from the intended logic.
- Scope: Multi-Path Edge Cases*
- Video: Multi-Part Audit Series
- Report: Custom Diagnostic Log
- Handoff: Adaptive Delivery
CX Audit FAQ
What is a CX audit?
A customer experience audit is a review of your product from the customer's side of the screen. A real person goes through your signup, checkout, onboarding, or other key flows the way a new customer would, and records exactly where things get confusing, slow, or frustrating.
How is this different from analytics or heatmaps?
Analytics tell you where customers drop off. They can't tell you why. BirdseyeCX shows you the moment of confusion as it happens, with narration explaining what a first-time customer was thinking when the flow stopped making sense.
Why can't my own team do this?
Your team knows the product too well to experience it fresh. Once you know where the buttons are and why things work the way they do, you can't un-know it. We bring the first impression your team no longer has.
What do I actually receive?
Every audit includes a narrated video walkthrough, a written report with prioritized fixes, and a live debrief with your team. The depth of each depends on the tier you choose.
What is the Vantage Briefing?
It's a free 30-minute call at the start of every engagement where we learn about your product, your customers, and what you want reviewed. No payment is required, and it ensures the audit focuses on what matters most to you.
How long does an audit take?
It depends on the scope we agree on in your Vantage Briefing. As a general guide, a Target audit typically takes a few business days, and a Cycle audit typically takes about a week from kickoff to delivery. System audits are scheduled during the Vantage Briefing based on scope.