Engagement Scopes

BirdseyeCX delivers an unbiased human perspective through video-first audits tailored to your growth stage. By identifying the friction that automated analysis overlooks, we provide the diagnostic clarity your team needs to execute a precise resolution.

Every BirdseyeCX engagement begins with a Vantage Briefing to align our diagnostic scope with your technical needs. Select a tier below to initiate the process.

No payment is required to start an inquiry. Your selection here simply provides the necessary context for our scheduled 30 minute session.

TARGET

The Rapid Diagnostic

$1,275

A technical audit of a single high-stakes touchpoint. We identify exactly where the experience breaks your users' will.

  • Scope: 1 Isolated User Action*
  • Video: Narrated Video
  • Report: Priority Fixes
  • Handoff: 30-Min Debrief
*Checkout, Signup, or Reset

CYCLE

The Full Experience Audit

$3,650

We ignore marketing KPIs to focus purely on the actual Customer Experience. A comprehensive test of the primary journey.

  • Scope: 1 Standard Session*
  • Video: Multi-Stage Audit
  • Report: Friction Log
  • Handoff: 60-Min Debrief
*Up to 10 sequential steps

SYSTEM

Complex Mission Audit

CUSTOM

A scaled audit for multi-path systems to see exactly what breaks when users deviate from the intended logic.

  • Scope: Multi-Path Edge Cases*
  • Video: Multi-Part Audit Series
  • Report: Custom Diagnostic Log
  • Handoff: Adaptive Delivery
*Defined during Vantage Briefing