About BirdseyeCX
AI can build it. Humans still have to use it.
Our Mission is to provide an independent, human review of your actual Customer Experience, free of internal politics and the pressure to agree.
The Outside Perspective
AI is speeding up how products get built, but it can't tell you how a real person feels when a checkout stalls or an onboarding step stops making sense. Internal teams are often too close to the product, and to the decision makers, to say "this doesn't work."
We work with small and mid-sized SaaS companies and DTC online stores, including subscription and gift-giving businesses, where a confusing signup or clunky checkout costs real revenue. BirdseyeCX is based in Michigan and works remotely with companies anywhere.
Our Founder
BirdseyeCX was founded by Charles Partridge, who brings more than 30 years of experience in software development, operations, and leadership.
Charles has spent decades leading the design and development of business applications and interfaces, turning paper-based processes into automated digital workflows, from sales funnels to back-end project management. That means years of seeing software from both sides: how it gets built, and how real people actually use it.
Every engagement starts with a free 30-minute Vantage Briefing.